technology - Straightship

Building a three-layer technology system covering the full
cross-border logistics chain

StraightShip connects warehouses, carriers, fleets, and enterprise systems through OpenHUB;
organizes fragmented resources into unified, standardized, and composable cross-border logistics services through OneLink;
and delivers a continuous, intelligent, and customizable service experience for customers and operations teams through NEREUS Agentic.

OneLink Unified Cross-Border Logistics Service Platform
Organizes fragmented logistics resources into unified, standardized, and composable cross-border logistics services, giving customers a one-stop experience from quoting and order placement through fulfillment, billing, and customer service.
OpenHUB Open Resource and System Integration Layer
Connects warehouses, fleets, carriers, ERPs, and other logistics resources, enabling partners to quickly join the StraightShip cross-border service network.
NEREUS Agent Intelligent Interaction and Operations Collaboration Layer
Connects customers, data, and business processes through scenario-based Agents, providing continuous, proactive, and customizable intelligent service for customers and operations teams.

OneLink
Unified Cross-Border Logistics Service Platform

OneLink organizes different transport modes, service providers, regions, and fulfillment stages within a single unified platform,
offering customers standard services, combined services, and customized solutions.

Unified Service Entry Point

Quoting

order
placement

order
management

status
tracking

document
management

exception
handling

customer
service
communication

billing and fee
management

data viewing
and export

End-to-End Service Process

Requirements
and quoting

quotation and
solution design

order
confirmation

fulfillment
execution

billing and
settlement

audit and
traceability

status and
documentation

Standard Products and Combined Services

Standard Services： Standardized warehousing, trucking, customs clearance, linehaul, and last-mile delivery services.
Combined Solutions： Combines multiple service segments into a complete solution based on route, cargo, timing, and delivery requirements.
Multimodal Services： Supports different service modes including Drayage, LTL, FTL, Parcel, and Warehouse.
Customized Solutions： Configures process, documentation, status, notification, and billing rules to meet specific customer needs.

Multi-Channel Service Capability

Web Portal

Mobile Interface

API

NEREUS Agent

Customer Service

Email

Four Core Values for Customers

Oneservice entry point
Oneorder and status standard
Onedocument and billing system
OneStraightShip accountable service provider

OpenHUB
Open Resource Integration

OpenHUB helps logistics resource providers and enterprise systems quickly connect to the StraightShip service network. Partners can keep their existing
business systems and operating methods, while StraightShip centrally handles service standardization,
customer delivery, and cross-border business coordination.

Types of Resources That Can Connect

Warehouse / WMS
Trucking Company / TMS
Last-mile Carrier
Customs Broker
Freight Forwarder
ERP / OMS
E-commerce Platform
Document and Data Service Provider

Multiple Integration Methods

API Integration： Suited for partners with existing mature systems.
Data and File Integration： Enables business coordination through standard data files, EDI, email, or documents.
Lightweight Portal：没For resource providers without an independent system, using the lightweight operating interface provided by StraightShip.
Custom Integration： Offers a tailored integration solution for complex business processes and key account scenarios.

Capabilities After Integration

Receive standardized orders;
Update fulfillment status;
Upload and exchange business documents;
Submit fees and invoices;
Handle exceptions and collaborative tasks;
Gain access to more cross-border business opportunities;
Be incorporated into the unified StraightShip service network.

NEREUS Agent
Intelligent Interaction and Operations Collaboration

NEREUS Agentic embeds AI capabilities into customer service, order, fulfillment, document, billing, and exception-handling scenarios, allowing customers to
receive more timely, clearer, and more personalized service through the channels they already use.

Multi-Channel Interaction

WeChat

Feishu

Email

Phone

Web

OneLink Portal

Agent Capability Types

Status Agent： Looks up, summarizes, and proactively pushes order and fulfillment status updates.
Order Agent： Helps customers organize requirements, create orders, and supply missing information.
Document Agent： Collects, categorizes, archives, and verifies logistics documents.
Billing Agent： Consolidates cost information and assists with billing inquiries and discrepancy identification.
Exception Agent： Identifies exceptions, compiles relevant context, and coordinates the appropriate personnel to resolve them.
Service Agent： Answers customer questions, provides ongoing service, and escalates to a human representative when necessary.

Human-Agent Collaboration Mechanism

Agents handle high-frequency, repetitive, standardized tasks
Uncertain matters are escalated to human staff
Key commitments and charges are confirmed by authorized personnel
All actions are linked to specific orders and business context
Important actions are logged to support traceability
StraightShip continues to bear ultimate responsibility for service

From Resource Onboarding to Intelligent Delivery —
One System, End-to-End Cross-Border Logistics Collaboration

STEP 01

Resource
Onboarding

Warehouses, fleets, and carriers connect to StraightShip through OpenHUB.

STEP 02

Service
Standardization

StraightShip converts diverse resources into standardized service capabilities and composable service products.

STEP 03

Customer Order
Placement

Customers request quotes, place orders, and view service plans through OneLink.

STEP 04

Unified Fulfillment

OneLink coordinates different service segments, status updates, documents, exceptions, and billing.

STEP 05

Intelligent Service

NEREUS proactively provides status, document, billing, and exception collaboration services based on customer needs.

WHAT SETS OUR CROSS
BORDER SERVICES APART?

Straightship offers a seamless cross-border experience with our dedicated
truck transportation network spanning the United States and Canada. This
allows us to efficiently handle cargo transportation across both countries.
Additionally, we provide highly competitive container drayage services in
major port cities, ensuring smooth and reliable delivery for your shipments.

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Building a three-layer technology system covering the full cross-border logistics chain

OneLinkUnified Cross-Border Logistics Service Platform